Business Systems Support Analyst

Business Systems Support Analyst

Location: Brindleyplace, Birmingham / Hybrid
Salary: £41,800 per annum
Hours: 37 hours per week
Contract: Permanent

Keep our business systems running at GreenSquareAccord

We’re looking for a proactive Business Systems Support Analyst to support and maintain the applications that keep GreenSquareAccord running smoothly.

Working within our Digital Services team, you’ll provide technical support, troubleshoot issues and ensure our business systems remain reliable, secure and effective. You’ll work closely with colleagues, technical teams and external suppliers to improve systems, streamline processes and deliver a great customer experience.

You’ll also support system upgrades, integrations and digital improvements, helping us make better use of technology across the organisation.

What You’ll Do

• Provide technical support and troubleshoot business application issues.
• Work with the Service Desk, infrastructure and cyber security teams to resolve incidents.
• Coordinate system upgrades, releases, testing and deployments.
• Support application integrations and effective data flows.
• Maintain accurate system documentation, procedures and configuration records.
• Deliver user training, guidance and supporting materials.
• Coordinate user acceptance testing and support test environments.
• Monitor system performance and identify opportunities for improvement.
• Work with suppliers to resolve issues and improve service delivery.
• Identify opportunities to streamline processes and reduce costs.

What We Need

You’ll have experience in IT or business systems support, with strong problem-solving, organisational and communication skills. You’ll be comfortable managing competing priorities and supporting colleagues with varying levels of technical knowledge.

You’ll bring:

• Experience in a support role, ideally within housing, the public sector or a similar environment.
• ITIL Foundation V4 certification or equivalent knowledge.
• Experience supporting business applications, upgrades and software releases.
• Good knowledge of Microsoft 365, cloud applications and SQL querying.
• Understanding of databases, APIs and system integrations.
• Experience with testing and user acceptance testing.
• Strong documentation and stakeholder engagement skills.

Experience with Power BI, SSRS, Microsoft Azure, SSIS or housing management, CRM, HR and finance systems would be advantageous.

What We Offer

• Hybrid working
• Annual leave plus bank holidays
• Defined contribution pension
• Employee Assistance Programme
• Flexible working opportunities

If you enjoy solving problems and using technology to improve services for our customers and colleagues, we’d love to hear from you.